You have the choice of purchasing a Kradl capable of lifting bikes weighing up to 25 lbs. or 40lbs. It is best not to exceed the actual weight of your bike by too much. For example: don't order a 40lb Kradl if you have an 18lb carbon fiber road bike, because it will require more effort for you to lower the bike. Please contact us with the weight of your bike(s) if you are unsure.

No, a single Kradl will not be able to lift or hold bikes weighing more than their specified lift capacity (either 25 or 40lbs). Nothing will break, but the internal spring will simply not have enough force to raise or hold a bike aloft that exceeds the specified capacity. You can use two Kradls as a pair in order to lift bikes between 40-80lbs. Please contact us if you have questions.

We have many customers successfully using a pair of Kradls to lift their heavier eBikes (between 40-80lbs). It is best to match the sum of the two Kradl capacities to just above the actual weight of your eBike, so it will be easier to raise and lower. For example, if your eBike is 60lbs, then select a 25lb Kradl plus a 40lb Kradl for a total 65lb lift capacity. Contact us if you have any questions.

We recommend that you purchase the 25 lb. Kradl for bikes weighing less than 25 lbs. and the 40 lb. version for heavier bikes up to 40 lbs. In general, the 25 lb. Kradl works best with children’s bikes, road bikes, tri-bikes and other performance bikes weighing less than 25 lbs. The 40 lb. Kradl lift generally works well with mountain bikes, beach cruisers, lighter e-bikes and other bikes weighing more than 25 lbs., but less than 40 lbs. You can think of Kradl like a teeter-totter, the closer the weight of your bike is to the lift strength of Kradl, the less effort it will take to operate the device.

Yes. Using a Kradl with the ability to lift 40 lbs., will easily lift a bike weighing less than 25 lbs., but it will require more effort to pull the bike down from the ceiling.  For example, a 15lb. bike hanging from a 40lb. Kradl will require at least 25lbs. of force to pull the bike down from the ceiling, but a 25lb. Kradl would only require about 10lbs. of downward force and will be easier to use. 

The 40 lb. Kradl accommodates ceiling heights up to 12 ft. when used with an adult bike and has 10 ft. of travel.  The 25 lb. Kradl can accommodate ceilings as high as 14 ft. when used with an adult bike and has approximately 12 ft. of travel. 

Yes.  No special parts required, just attach it to the top-tube and Kradl will safely cinch around the bike frame even though it may be on an angle.  

Yes, but make sure your wheels are on tight! 

With the appropriate mounting hardware Kradl can be mounted to any smooth overhead surface so long as it is anchored to a load bearing structure, whether it be concrete, steel or wood (you could even mount it in a tree!). 

No. There are two options for pitched ceilings. We offer an angle bracket that adjusts from 0-25 degrees. And Kradl by itself can also accommodate about 5 degrees of pitch without the special bracket. For larger pitches, please contact us for guidance, since we have additional custom solutions.

We ship most orders on the same day, or at least within 24 hours, and you will receive an email or SMS tracking notice when the shipping label is generated.

We attempt to process and ship your order as quickly as possible. Please contact us soon as possible if you need to modify or cancel your order. We are unable to cancel or modify upon your behalf after the order has shipped.

We make every effort to ship your order within 24 hours, and usually on the same day. Most US shipments will then take 1-6 business days for delivery. See our Shipping Policy for more information.

You will not be charged for a product that does not get shipped.

If you've checked your spam and trash folders and still cannot locate your confirmation or shipping email notifications, then please contact us to investigate.

Yes, when your shipping label is generated, our software automatically sends you an email with the confirmation and tracking number. If you have any questions, please contact us.

We sell Kradl through this website and through Amazon.com in the United States only. Please be cautious of any other sites claiming to sell Kradl, and it is best to contact us to confirm if those are legitimate listings.

We are unable to offer credits or refunds for price adjustments and will not price match competitors or dealers.

Kradl currently does not offer gift cards.

Kradl will authorize your card at the time of purchase under (should appear as Shopify: Sports Nest, Inc.), but you won't be charged until your order ships. Multiple transactions may be a result of this initial authorization and will be removed automatically. However, if you continue to see that charge or funds are removed, please contact us.

Once you add your Kradl items to your shopping cart, you can enter your promo code under View Cart or on the Checkout page under the Payment section. Be sure your code has been applied before submitting your order.

For all orders over 4 units, please contact us. 

Please contact us if you would like to purchase a Kradl for international delivery. 

We want you to receive your Kradl as soon as possible. That’s why we make every effort to process and ship your order quickly, so you can get on the road you choose sooner. Please refer to our Shipping Policy page for details.

We want to be sure you are as happy with your Kradl as we are. If you’re not satisfied with your purchase, you can return it for a refund within 60 days of your purchase. Please refer to our Returns Policy page for details.

To write a product review, head on over to the product page or the Reviews page and scroll down until you see "Write a Review."

Nobody is more passionate about making sure that your Kradl is the real deal than we are. Shop KradlCo.com worry free or contact us to get a list of Kradl authorized dealers.

We suggest starting with the company you purchased from, but in the event they're not willing to work with you, we suggest reporting all fraudulent charges to your bank as well as notifying the Better Business Bureau. For future Kradl purchases, shop KradlCo.com or contact us for a list of authorized dealers.