We’re dedicated to making durable and reliable products, but sometimes the unexpected happens. So if there’s an issue with your Kradl, we will support you with the following product warranty:
We take pride in the products we make and warrant to the person who originally purchased the product (“you”) that all Kradl products will be free from defects in workmanship and materials for their applicable Warranty Period, subject to the below conditions. In order for your warranty claim to be approved, the following conditions must be met:
If a defect occurs as the result of the Product’s intended use according to the care instructions during the Warranty Period, we will repair or replace, at our discretion, the defective product or part. The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts. Punctures, scratches, normal wear and tear, and the natural breakdown of colors and materials over extended time and use are not warranted.
TWO YEAR LIMITED WARRANTY
We will make every effort to replace limited edition or discontinued products but cannot guarantee their availability for replacement. Any limited edition or discontinued product still under its applicable warranty that cannot be replaced with an identical product will be replaced with the equivalent model based on availability. We may make changes to products and designs in the time you purchased your product and submitted a warranty claim. Products repaired or replaced under this warranty may or may not incorporate these changes.
For warranty claims made within the first year, we will even provide a pre-paid return shipping label for you. We will also pay the shipping cost to send your product back to you after repair (only within the US) during the entire warranty period.
For issues that are outside of the warranty period, but that would have qualified for a repair otherwise, we will still offer a maximum repair fee of only $30 in most cases, which will also include shipping back to you (within the US).
Warranty claims must be submitted by contacting customer support (support@kradlco.com). After reviewing your request, we will respond as quickly as possible during business hours, usually within 24 hours. If your warranty claim is approved, you will be supplied with a Return Material Authorization number (RMA#). Products must be returned directly to Kradl in adequate protective packaging. The RMA# must be included with the product shipment.
There are no express warranties other than the warranty set forth herein. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER TORT, OR ANY STRICT LIABILITY THEORY, WILL KRADL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The warranty is only available in the United States. No Kradl reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.